Urgent 24/7 Help
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Urgent Help

Below is a list of services to use if you require urgent support.

You can call us or have a 1-2-1 chat 7 days a week, from 9am-10:30pm from 9am-3:30am, you can call us for free on 0800 1111.
Our counsellors won’t be available from 3:30am-9am, but you can send an email using your Childline account any time and you’ll usually get a reply within 24 hours. In an emergency, you should always call 999.

Talking on the phone can be hard sometimes, especially when you’re used to talking online. But we’ve got advice to help if you’re scared. You can also get support from other young people on the message boards.

If you are struggling to cope and need to talk, our trained Shout Volunteers are here for you, day or night. If your life is at imminent risk, please call 999 for immediate help.

Shout 85258 is a free, confidential, anonymous text support service. You can text from wherever you are in the UK.


We’re the UK’s leading charity fighting for children and young people's mental health. Whether you want to know more about how you're feeling, get information about a mental health condition or know what support is available to you, our guides can help.
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis. If you need urgent help, text YM to 85258.All texts are answered by trained volunteers.Texts are free.


Talk to us on the phone

Whatever you're going through, call us free any time, from any phone, on 116 123.

You talk, we listen.


Call 999 if:
- a serious offence is in progress or has just been committed
- someone is in immediate danger or harm
- property is in danger of being damaged
- a serious disruption to the public is likely

If you're deaf or hard of hearing, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.

Non-emergency - 101
Call 101 for non-emergency enquiries.If you're deaf or hard of hearing, use our textphone service on 18001 101.


Every Mind Matters

Looking after your mental health.
Having good mental health helps us relax more, achieve more and enjoy our lives more. We have expert advice and practical tips to help you look after your mental health and wellbeing.


Switch Coaches Programme, will help those pupils who need targeted, specialist, early interventions.

Our support addresses the essential components of personal development and emotional well-being, including relationships, self-confidence, self-efficacy, communication skills, positive mindset and attitude.


If you're going through a difficult time or are struggling with how you're feeling, it can be really scary and upsetting. We're here to help you understand you're not alone and to help you find the support you deserve. You can find information about mental health and wellbeing and how to find support. www.mind.org.uk/information-support/for-children-and-young-people/

Advice and support for parents. Everything we do protects children today and prevents abuse tomorrow, to transform society for every childhood.


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